How to Improve Your Customer Retention

The What & The Why Customer retention strategies involve initiatives and processes that aim to…


The Balance Between Business and Customer

Business vs Customer As many are already aware, by looking after the customer, you are looking…


Where Does Customer Experience Begin and End?

Customer experience as a theory began back in the 60's, and developed in the 90’s, but only really…


What Exactly Happened to Wilko?

“Wilko is a business built on strong values. We started out in the great depression and the…


15 Minutes With Aya Jibreal | Podcast Season 2 Episode 10

In our tenth episode of season two of 15 Minutes With we're talking to Aya Jibreal. Aya is a Lead…


15 Minutes With Eloise Flinter | Podcast Season 2 Episode 9

In our ninth episode of season two of 15 Minutes With we're talking to Eloise Flinter. Eloise is…


15 Minutes With Nick Howe | Podcast Season 2 Episode 8

In our eighth episode of season two of 15 Minutes With we're talking to Nick Howe. Nick is the…


15 Minutes With Shivika Sinha | Podcast Season 2 Episode 7

In our seventh episode of season two of 15 Minutes With we're talking to Shivika Sinha. Shivika…


15 Minutes With Praval Singh | Podcast Season 2 Episode 6

In our sixth episode of season two of 15 Minutes With we're talking to Praval Singh. Praval is…


Retail, the Consumer and the Cost of Living

The cost of living crisis has been well documented over recent months, with a particular focus…