Influencer Marketing: You need to start thinking Nano.

Influencer marketing has been incredibly successful for a lot of brands and it is often added into the mix when thinking about putting together a marketing strategy.

However, the mistake in the planning comes when brands think too big. We’d all love for a huge Instagram star with millions and millions of followers to work with our brands but let’s get real. The cost can be anything from £10,000 + per post for smaller mega influencers and when it comes to celebrities, you could be looking at £100,000 + and it is not unheard of for it to be up to £1,000,000.

You should be considering the value of those with smaller, but more engaged, communities, who can also help connect you with the people who are increasingly more likely to buy from your brand.

These smaller-scale influencers, referred to as 'micro' & 'nano' influencers, can be highly valuable to your businesses, despite their smaller audience size.

 

Think Local

If you spend a little time looking for a local nano-influencer with give or take around 1,000 followers, but all of them are local business owners & shoppers, it can have a significantly larger impact on your promotion than a broader reaching campaign.

To provide a little context and offer some food for thought, the team from Planoly recently put together this infographic on nano-influencers and the potential benefits of this form of outreach. Give it a look and maybe the time to think small and local is right now.

 


Here’s Why (and how) You Should be Using Shopping on Instagram

Unless you’ve been living in a cabin in the woods for the last 15 years you’ve probably heard of social media and you’ve almost certainly heard of Facebook and Instagram.

They’ve become part of our everyday lives and many have debated the virtues and sins of social media but ultimately people have adopted them and there is little doubt that they’re going anywhere in a hurry.

Instagram has more than 1 billion monthly active users and is now one of the most popular social networks worldwide. They along with the other social networks do everything they can to keep people on the platform and when they do leave, they do what they can to bring them back.

They’re also working harder to innovate all the time by introducing new features and enhancing the ones they have. The one we’re going to be talking about here is Instagram shopping.

 

Why are we talking about Instagram Shopping?

Instagram shopping was built specifically for eCommerce businesses and brands. Currently available to 44 countries across the world, it allows businesses to tag their products in the images they share significantly enhancing a user’s ability to discover new products through the platform.

It is incredibly easy to set up and simply requires the business to push their inventory to Facebook. After doing that it’ll take about 2 weeks for you to be able to toggle on Instagram shopping during the usual post creation and sharing process.

Some of the early adopters of the feature are reporting increased traffic and sales from Instagram as a result of the tagging capability. In fact, more than 800,000 shoppers use Instagram every month, and brands around the world are using the platform to share their stories and products with consumers in a visually engaging way.

 

What else you need to know about Instagram Shopping

Instagram is arguably the King of platforms when it comes to visual storytelling and it has held the crown for years.

For some brands, it has replaced what would have been full-page ads in those glossy fashion magazines of old. And now with the addition of Instagram shopping, they have taken it one step further allowing end-users to click straight through to the product on the website and buy it, on the platform.

With shoppable posts, customers have even greater opportunity to connect with the brands they love through the ability to quickly see relevant information — like product descriptions and pricing — with a single click without ever having to leave the Instagram app.

 

Image Credit: Instagram Business

The key to making that experience effortless is by having an eCommerce store that works seamlessly on mobile devices.

 

Mobile First Commerce

The shoppers habits are changing and more people are accessing the internet via a mobile device. Applications like Instagram are helping drive this change. In our webinar The Evolving Customer and their need for Mobile First Commerce we talked about this shift. In the clip below one of our Experience team, Lucy Aitken discusses the shift and offers real world examples that highlight the success possible when a conscious move in design thinking is made and websites start to think about Mobile First Commerce. This is vital to the success of Instagram Shopping. The shift from application to store needs to feel seamless and having a clunky site that struggles in mobile is going to discourage users and send them back in no time at all.

 

Not convinced yet?

When it comes to Instagram, eCommerce businesses for the most part always recommend the platform. Whether you are advertising, building an audience or both – Instagram has fuelled hundreds of thousands in sales.

Just check out some of these numbers that BigCommerce put together.

800M — Number of monthly active Instagram users.

500M — Number of daily active users

Increased from 400M to 500M since March 2017

5X — Instagram growth rate compared to overall social network usage in the U.S. (Source: Inc.)

25 — Percent more likely it is that Instagram users are in the top income quartile than average Internet users. (Source: GlobalWebIndex)

5M —  Number of active Instagram business profiles (Source: Facebook)

60 — Percent of people who say they discover new products on Instagram (Source: Instagram)

70 — Percent of users who follow a business on Instagram (Source: Instagram)

75 — Percent of users who take an action after seeing a business-post (i.e. visit a website, search, shop or tell a friend) (Source: Instagram)

500,000 — Instagram advertisers (Source: Facebook)

150M— Number of daily active Instagram Stories users just 5 months after launch (Source: Instagram)

33 — Percent of the most-viewed Instagram Stories that come from business accounts (Source: Instagram)

36 — Percent of B2C brands that consider Instagram to be “very important” or “critical” to their social media marketing, compared to 13% of B2B brands (Source: Inc.)

 

Ready to take advantage of this incredible feature?

There are a couple of things that you need to do to make sure that you can get the most out of Instagram shopping.

The first thing you need to do is make sure that your website is set up to give the best possible experience on mobile. Eclipse can help with that. Our Experience team are perfectly placed to tell you what will work and what needs fixing, and our development team can step in and help fix what needs to be fixed.

Once you’ve got that right, the next step is to head to this Instagram business page and follow the setup guide, take a look at the tips and then start promoting your products on Instagram. You’ll be glad you did.

And if you need to convince someone in your business this is the right thing to do, take a look at these results and case studies that BigCommerce put together. It should be everything you need to convince key stakeholders it is the right thing to do.


Black Friday image

Preparing for Black Friday, Cyber Monday and Christmas

The last two months of the year tend to be the busiest for retail and this year should be no exception. The temptation of Black Friday and Cyber Monday bring out the bargain hunters and Christmas brings people together as we all lookout for the perfect gift for our significant others and our families.

This year things are going to be a little different what with being in the middle of the second lockdown and Black Friday and Cyber Monday falling right in it, people are turning to online, much like they have over the last few years but this time, there is no choice for alternatives.

Christmas might have the benefit of stores re-opening, assuming there are no adjustments to the lockdown, and with many people making it their highlight for 2020 the opportunity for online is huge. People have gotten used to the convenience of it and those wanting to avoid potential crowds after stores reopen will embrace it.

With this huge opportunity coming down the line there are things you need to do to ensure the most success and things that you could do to make the absolute most of every chance you get. It’s about being prepared and not leaving things to fate. We’ve pulled together a few areas for you to look at so that you can call yourself prepared.

 

Double and Triple Check Your Site Speed, Checkout Process and Scalability

When we’re talking about anything websites or the internet, a lack of speed will turn customers off. In fact, it has been found that 46% of shoppers have said they’ll never return to a slow website. You want to make sure that doesn’t happen to yours. You’ve done all that work to get them there, the last thing you want to do is send them packing because things don’t load or take too long. Using Google Developer PageSpeed Insights tool will give you a good idea of how things are loading and what you might need to do to fix it, if there is an issue.

You’ll also want to make sure your checkout process is as good as it can be. Black Friday, Cyber Monday and Christmas shoppers are fickle. They have thousands of stores to select from and a limited amount of time. They will leave your store if your checkout isn’t running smoothly. This is an area often overlooked by site owners but when it comes to CRO or conversion rate optimisation it is an area that can offer a great uplift. Our Experience team have helped plenty of our clients do just this by analysing the checkout process and implementing changes that have driven huge revenue increases. Taking time to improve your checkout process will pay off for you with every customer post the changes taking place. For a quick win, you may consider adding extra payment options like Paypal. We have a partnership with Adyen who's payment services can allow a business to add things like Apple Pay and Google Pay incredibly easily. If this is something you'd like to look at in more detail, speak to us and we can give you an idea of how to build it into your development plans.

Scalability might be something that you’ve not heard of or it might be something you’ve never thought about, but it relates to your sites ability to handle increases of traffic during these busy times. Plenty of companies have been caught out during past Black Fridays, and when the first lockdown was put in place a lot of websites fell over and put people into queues or even served errors because they just couldn’t deal with the influx. To combat this, it all comes down to hosting. Being on a cloud platform allows you to leverage scalability and open and close gates as needed. Our DevOps team at Eclipse know all about this and have helped a lot of clients build-in backstops to ensure uptime when it counts. They’re happy to talk to anyone who needs a little more information on why this is important and how to use it to stay competitive.

 

Think About Enhancing the Experience For Your Customers

As we mentioned before, shoppers have the option of thousands of stores and when they’ve chosen you, you’ll want to make the experience for them as easy and enjoyable as possible.

Keep offers clear and highlight the reasons why customers should stay and shop with you. Extended returns periods, seasonal discounts, free delivery and exclusive products all give you something to shout about. So, do it.

But beyond that, think about how the products are sorted on the website. Do you have a sale section or gift finders? Is everything in a place that is easy to find and then filter by price or amount of discount? Does the site search work well so that when people use it they’re being shown an accurate reflection of what they’re looking for and what you have on offer? All these things make a massive difference to the shopping experience.

You’ll also want to put some thought into your upsell and cross-sell opportunities. These are great ways to highlight other products that may be of interest to your customers and also lift the average order value of your checkout basket. Do you sell products that have bundles of accessories that make them better or a range of products that offer more functionality the further up the price ladder you climb? Tell people! Things can be easily missed and if a customer looks at something and assumes it doesn’t do what they need it to, they may leave to look elsewhere but if you have an alternative that might fit their need, you need to highlight it. And when it comes to cross-selling, the old problem of batteries not included on Christmas morning come to mind. Don’t let people fall into a trap of missing an important add on purchase that could take their experience from great to troublesome.

If you really want to take your customer experience to the next level adding functionality like AR (Augmented Reality) to your website really steps you apart and gives customers an experience like never before. It gives them the ability to bring your products into their home, try them in their space or even on themselves. It reduces your return rate and gives people assurance that what they’re looking at online will be what they receive. Our AR solution, Ares, is a total end to end solution for adding AR to your website and we can help you implement it with ease.

 

Getting People to Your Site

Having your site up and fully optimised is vital but just as important is going to be letting people know what you’ve got on offer, so they’ll head over and visit you.

Using Social Media is a great way to do this. If you’ve built up a loyal following they’ll be keeping an eye out to see what you have on offer but using paid social promotion and ads on platforms like Facebook and Instagram will help you reach out to a target market that you may not have been in front of before. The audience-building options in these platforms are great when you have a set of buyer personas in mind. The trick is to widen it enough to reach a good amount of people but not to have it so broad that you’re putting offers in front of people that are likely to be uninterested.

Make sure you use good imagery to highlight products in their best light and add well-written descriptions including details about discounts, features and any other information that you think gets you to stand out from the competition. Video works incredibly well too, and it gives you a chance to highlight products from different angles or even show products being used. One of the most effective formats when it comes to ads on Facebook and Instagram are carousel. These give you a chance to add 4 or 5 different products or even features of a single product in a single location that is easily scrollable.

To help drive more engagement on your organic posts, especially those on Instagram look for hashtags that are getting high levels of use. Adding these to your posts can help it be seen. People will be following hashtags such as #blackfriday or #offers. In our own experience, we’ve seen high levels of engagement on Twitter and Instagram when the right hashtags have been used. Getting these right can give your posts a turbo boost.

To further support this kind of activity, look at creating blog posts that pull together lists. List posts get high levels of engagement and things like ‘Our Top 10 Black Friday Deals’ or ’20 Gifts for the Man Who Has Everything’ will get people clicking. Just make sure that the blogs are backed up with great contact that clicks out to the individual products you’ve highlighted.

Another powerful tactic here is the use of reviews and word of mouth. People buy from people and having real honest reviews that can be shared on social media will give buyer confidence in you and your products, but the key here is that they’re REAL and not paid for reviews. There has been a lot in the news recently about fake paid for reviews and people are being told to look out for them. It is an unethical practice and something that you should not engage in any way but having real customer reviews or testimonials in the forms of images, videos, quotes or third party reviews like from TrustPilot or Google Reviews helps build trust.

 

Come Talk to Us

Hopefully, you’ve found these tips helpful and you’ll be able to use them to drive an increase in business over this sale and holiday period. If you’ve got questions about anything you’ve read, or you’d like to take advantage of any of these tips and you’re not sure where to start Eclipse is here to help. Reach out to us and we can work with you to make sure you can maximise every opportunity that lays ahead of you.


Person shopping on phone

Understanding the Buyers Journey and Why It Is Important

We’re all individuals. We have our own wants and likes, dislikes and fears but as much as that is the case there is no denying that we’re creatures of habit. There are plenty of cases where we as people all take the same winding road to a single endpoint.

One of those is what is referred to as the Buying or Buyers Journey. It’s a set of milestones we pass on the way to making a purchase and then the steps we take after the purchase is made. If you understand this process, it allows you to tailor the experience and the information you put out to help people through the journey. It is a powerful piece of information that allows you to talk to your customers in the right way, at the right time, making yourself incredibly useful to them.

The buyer's journey is so important that Google made adjustments to the way their search was delivered to people and became intent focused. They understand from your previous search history and your activity on the internet where you might be when you’re looking to make a purchase and provide you with information that is best suited to that phase.

From a high level, they defined habits into 3 moments. I want to do; I want to buy, and I want to go. They deliver information to the searcher in a way that will best suit their question and they have created specific elements in the search results page that will do this without sending them on a trip into a wormhole.

But before we get too carried away, it is probably best to get to grips with what the buyer's journey is. We see it as 7 steps.

 

  • Unaware: Your target audience has not encountered the problem (or desire).
  • Awareness: Also known as the problem identification stage, your buyer would have identified the issue that they are seeking to solve.
  • Consideration: Your buyer would do general research (usually online) and consider different options out there.
  • Evaluation: Your buyer is carefully selecting a potential purchase, evaluating it based on quality, value, brand reputation, and other variables.
  • Purchase: Congratulations may be in order. You’ve managed to persuade your prospect to make a purchase, but sometimes it isn’t a given.
  • Post-Purchase: Also known as the consumption phase, your customer’s experience may determine longevity and satisfaction.
  • Retention & Advocacy: If you’ve managed to delight and excite your customer, they may come back and become your online advocate.

 

If we look back at what Google has been doing and map it to the journey, it fits squarely in the awareness, consideration and evaluation phases but for them to do that, you need to be giving them the information to put in front of people.

This information can take a bunch of forms, the most important thing is that it exists. That is however just a tiny bit of what you should be doing to make sure that you’re able to engage with potential customers going through the buyer's journey.

We’ve got a few tips for each of the stages to get you forming ideas and solutions but as always we’re here to help and you can reach out to us at any time and our teams of experts can work with you to maximise the opportunity at every stage.

 

Unaware: Your target audience has not encountered the problem (or desire).

This is an incredibly hard stage to have a deliberate effect on but by having a solid social media presence and a great content strategy there is a possibility that people will stumble across the information and as a result you move them into the next phase, very, very quickly. It is also what drives people to head toward impulse purchasing. They had no idea they wanted what you’ve just put in front of them, but it was so convincing that they’re ready for you to just take their money.

If you compare this to the Adoption Life Cycle, you’re looking at the innovators and possibly the early adopters here.

The Adoption Cycle | Design for "Crossing the Chasm" | Prototypr.io

 

Awareness: Also known as the problem identification stage, your buyer would have identified the issue that they are seeking to solve.

Here, some customers will find your brand as part of their intentional research when they are looking for a solution to their problem. Some will hear about you from your existing customers and word of mouth. Some traffic will be a result of your marketing efforts be that on social or via a search engine. They could also come from the stage above, stopping here for just a second on their way to making the purchase.

If people are coming into this stage fresh, it’s important to avoid selling. You need to focus on educating customers, sharing your knowledge, and building brand awareness. Your goal should be to get people’s attention, and then make them interested in what you have to offer. Even if they don’t have the intention to buy just yet, they’ll convert in the future if your content and webs experience is convincing and trustworthy enough.

 

Consideration: Your buyer would do general research (usually online) and consider different options out there.

The consideration stage is the moment customers see you as an option. Your products are a potential solution to their problems, while they're also considering other options. To lift your chances of entering the evaluation phase you can drive people to comparisons you've made to your competitors, making it clearly transparent why you might be the better option. This is an opportunity to keep yourself in the running.

 

Evaluation: Your buyer is carefully selecting a potential purchase, evaluating it based on quality, value, brand reputation, and other variables.

It’s important to understand that at this point your competitors… are your biggest competition. Your products or solutions on offer have already gained your potential customers’ attention, yet you may still lose the race. It’s the win-or-lose moment.

Your goal here is to convince those potential customers that you’re the absolute best solution for them. Make sure you stand out from your competitors. Not only with price or quality, but also with your values, approach, and, obviously, the experience you provide.

 

Purchase: Congratulations may be in order. You’ve managed to persuade your prospect to make a purchase, but sometimes it isn’t a given.

The purchase stage is your moment of truth. It’ll prove how well you prepared your website and customer service for ever-rising customer needs.

Offer superb customer experience no matter how big the order is. Some customers will start smaller just to test your store. Make sure they come back for more.

It’s time for your support team to show off their skills. It’s a test for your UX designer and web developers. It’s also the moment you grow as a business and build lasting connections with your customers.

If these experiences aren’t up to scratch, you could lose the person right at the very end of the process. We’ve all been there, right at the checkout and for some reason, the payment won’t go through, the address search is broken, or the overall experience is just terrible and keeps breaking.

You’ll end up sending them back up the funnel and kissing them goodbye for good. It doesn’t matter how well suited your product was to their problem. If it is difficult, you turn them off.

 

Post-Purchase: Also known as the consumption phase, your customer’s experience may determine longevity and satisfaction.

Just as important as making it easy for the purchase to happen, you’ve got to make sure the post-purchase experience is ace.

Shipping updates, return policies, contact details, warranty information, support and guidance, onboarding…the list is endless when it comes to this stuff but the thing to remember is that just getting the sale and then saying ciao is not an option.

The irreparable damage that can be done by taking your eye off the ball with this stuff is huge and at Eclipse, we’re not advocates of mastering the mystics art of tempting fate.

 

Retention & Advocacy: If you’ve managed to delight and excite your customer, they may come back and become your online advocate.

Acquiring a new customer can cost five times more than retaining an existing customer. Increasing customer retention by 5% can increase profits from 25-95%. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.

Do what you can to keep your customers happy and they’ll keep coming back, keep doing it and they’ll tell others. Remember the unaware phase and the mention of word of mouth, this is where it came from.

 

We’ve got more to come

This break down of the buyer's journey should give you some things to think about and get you looking at what you have on offer a little differently. It should be something that you keep front of mind when you’re looking to create content or are making design changes or updates to your website.

We’re going to continue looking at the buyer's journey in more detail, stage by stage in the coming weeks, offering up more insight and tips on how to get the most out of each of them, but in the meantime, you can always reach out to us with any questions you might have and we’ll be happy to answer them and help you work to enhance your offering for each of the stages.


Group of people looking at view

How To Create A User Persona

User personas are a great tool to improve designs and communicate design decisions. Let’s take a look at what user personas are, why they are useful, and how to create your own. 

 

The user persona

User personas are profiles that capture the most important data from a user base. This data is then used to outline the archetypes of your common users. These are usually one-page documents. They are used as a reference point to remind you who your users are and give you a way to communicate this to others. They help you to understand who you're designing for. Giving you an insight into what the behaviour and thought process of that user is. Explaining why users take certain actions in your product, and what they're hoping to do when they use it. 

People across the business in different roles should use user personas. Stakeholders, senior managers, and product owners can all use personas. They can use them when analyzing the software for new features or prioritizing bug fixes. Designers, copywriters, and developers can all use user personas too. They use them to find the best approach and solution that fits the needs of the user.

 

Why user personas are useful

User personas are beneficial because they are a way of empathising with the people who use the software. They put the user at the centre of the design process. If you are always looking through the eyes of the user you’re more likely to create a solution that works for them. 

They are specific and this gives you clarity about who to design for and who to prioritise. You are thus able to meet the needs of groups of users with similar characteristics. As opposed to creating generalised solutions that don’t fit exactly with any users’ needs.

Designers often fall into the trap of designing for themselves. Having a user persona holds you accountable for your design decisions. If they aren’t in the best interest of your user persona then they may not be the best solution. You can also use them to communicate and justify those decisions to stakeholders and clients.

Another benefit of creating personas is that they anthropomorphise data. Adding human characteristics and behaviour to data it makes it easier to understand and remember. It’s great having a ton of useful data but if no one ever references or uses it then it’s worthless. A concise digestible format that doesn’t include unnecessary information, will help you get the most out of your personas.

 

Creating a user persona

Begin by segmenting and creating hypotheses about the different types of users. You must separate your users by the different roles they have. Let's take the example of project management software. This would have users with two different roles. One user is the admin that would be creating tasks and reporting on the project. The other user is the employee who would be using the tool as a reference and to track time. These two roles need separating as they have big differences. Within these roles, you can begin to create more nuanced profiles. Through a combination of analytics and research, you can validate these hypotheses or disprove them. Both are equally illuminating.

Take a look at our example of an admin persona for a project management tool:

Do your research

User research is critical to understanding the experience of users. There are many different ways in which you can collect and present feedback. Likely, you're already getting a lot of feedback if you have a product that's up and running. 

Interviews and observation are the most common research methods. Both of these research methods are qualitative. They need analysis that looks for patterns and commonalities between users.

At this stage, it is critical to learn about the motivation of your users—what problems are they looking to solve when they come to your site? Different personas will have different reasons to use your site. You can start by developing hypotheses about what drives each user to engage. 

 

Your research should focus on the following aspects of the user experience: 

Bio: What does this person do? Are they always rushing around with lots of things on their mind? Are they worried? Planning an adventure? 

Motivation: What drives your user to interact with your product? What are they hoping to get out of it? Why are they using your product instead of a competitor’s - or nothing at all? 

Pain points: What are the challenges users are facing? Is your product helping them solve these or aggravating them? Are there any obstacles they have to face when using your product? 

Mental models: How does your user conceive the problem that your product addresses? What concepts and connections come naturally to them, and what do they need teaching? 

Personality traits: Is this user more of an introvert or extrovert? Are they an influencer or a follower? Are they loyal to brands or are they more fickle and drawn towards other features or lowest cost? 

Internet usage: Internet usage is an indication of online behaviour. Are they a regular online shopper? Do they mainly browse at home or during lunch breaks? Are they particularly active on social media? 

Brands: Are these users used to dealing with high-end premium brands or value brands? Or is it a mixture of both? Be specific to the actual brands this user buys from to understand their brand relationship. 

 

What to look out for

There are some risks associated with user personas. They are usually from not following the user research process correctly or thoroughly enough. One of the main areas where people tend to go wrong is by using too much second-hand information. This could be from stakeholders within the business or stereotyping. In these cases, research and data are not informing the personas.  This type of information runs the risk of missing out on actually user insights. You may be attributing characteristics to your users that aren’t accurate. Using these inaccurate personas when developing the product will mean you won’t meet the needs of your actual users. 

 

Conclusion

User personas are a great tool to guide your design decisions. They can be used to inform other models such as user journey maps, usability reviews and user stories. The entire business should make use of the personas. This will help to create the best possible experience for your users. The key to successful user personas is good quality research. There are risks to creating personas. You can mitigate these risks by following the correct research processes. 

There’s also no such thing as ‘done’ when it comes to the personas. You should revisit, review and update them regularly as economic and social climate changes users' online behaviours.

Hopefully, you’ve found this useful and feel inspired to create your own, but drop us a line if you’d like a little help – we’d love to talk to you.


Magento poland 2020 banner

We Need Your Votes!

Our incredible Magento team need your votes. They’ve entered two topics into this year’s Meet Magento Poland, and the topics that receive the highest number of votes, will get the opportunity to present. This year’s event is taking place online, as you might expect, on the 27th of October.

Meet Magento is an international conference organised in over 40 countries. In Poland, it has been held since 2012 as Meet Magento Poland. It gathers Magento specialists and enthusiasts in some of the country’s most prestigious locations.

It’s the biggest event of this type in Poland and Middle-Eastern Europe. At Meet Magento, business meets technology and innovations interlace with past implementations. It’s a space for an exchange of experiences and for expanding your contact list.

 

And This Year They’re Doing Things A Little Different

2020 is the year of turning everything on its head and they’re doing exactly that to the conference - for the very first time, the event will be accessible to anyone.

And this year, the tickets are free of charge but at the same time, you also have an option to pay any amount of money you'd like, and all proceeds will go to a charitable cause. We will reveal the cause we’ve picked soon!

The ticket gives you access to the conference, networking, all the discussion panels and conference recordings.

 

Our Topics To Vote On

As mentioned before, we’ve entered two topics and you’re able to vote for both at the same time!

You’ll just need to create a quick account to drop in your votes and then you’re free to click that little thumbs up button and send your votes our way. Just below we’ve outlined our topics, so you know which ones to vote for.

 

Topic 1.

GOING INTO MAGENTO PROJECT - FULL COMPOSER

Forget about app/code! Go "full composer"!
Why would you want to use only composer repository as a source of own code in Magento 2 Project?

  • How does it change the release process?
  • How does it change dev-team thinking?
  • What are the pitfalls of such an approach?
  • What is great about using meta-package?
  • How does it work with 3rd party extensions?
    Hear about our case study and do ask questions.

 

Topic 2.

AUGMENTED REALITY IN E-COMMERCE: AN OPPORTUNITY TOO GOOD TO BE MISSED.

In the world of eCommerce, consumer demand for a better online experience and an evolving market has led businesses to look for a new way to offer a unique shopping experience. Augmented reality (AR) is that way. It’s a game-changer for both you and your customers and you don't want to miss out.

  1. COVID-19 has driven demand for AR in E-Commerce
  2. Bridging Online and In-Store
  3. Benefits of AR in eCommerce
  4. Using AR in eCommerce
  5. Why web AR is the future
  6. Using AR to lift your UX
  7. Summary

 

Handily, they’re right underneath each other in the list, so it’ll be easy to vote for both at the same time.

Click the image to leave your votes and whilst you’re there, why not share it on your social for us too. And now that you’re signed up, you can get your tickets for the event.

Thanks for taking the time to head over and for giving us your vote.


The Smart Money Is On Offering Retail Subscriptions

We’ve all heard of them and there is a strong probability that you’ve got a few yourself. Subscriptions services are a convenient and safe way to get what you need, and it would appear that a large chunk of the UK agrees with this.

During lockdown retail subscriptions jumped 50% with food boxes, wine and grooming leading the way.

Recent research has shown that UK consumers now have on average seven subscriptions per household, spending around £46 a month or £552 a year.

I can attest to this myself. During the lockdown, I found myself in a situation where I was going to be consuming more coffee at home every day and a search led me to Grind, a coffee house in Shoreditch that offers a Nespresso compatible capsule of their awesome coffee delivered straight to my door as often as I want it. This was followed with a subscription to Gillette and their razor blades, a whole bunch of hygiene products like toothpaste and mouthwash through Amazon’s subscribe and save service and a subscription for clothes with Stitch Fix.

And as you can imagine a bunch of savvy retailers have jumped on this growing trend. Around a fifth of UK retailers have launched a subscription service during the lockdown, adding to the 30% of retailers that already had them in place.

It comes as little surprise that entertainment subscriptions lead the way but food and meal subscription services such as wine tasting kits and meal boxes are the second most adopted while health, wellbeing and grooming are also on the rise.

In research conducted by Barclaycard, it was found that 8 in 10, that’s 82%, of retailers believe the popularity of subscription services increased during the lockdown as shoppers saw it as a way to take advantage of a safe and convenient way to receive everything from essential items such as groceries all the way through to entertainment.

April saw a 50.2% increase year on year on digital content and subscription services showing that consumers are started seeing this as a reliable model during their lockdown period at home. And as mentioned before those savvy retailers jumped on the opportunity. 10% of retailer launched their first subscription service between March and June this year.

 

It’s About Creating Reoccurring Revenue

The research went on to find that 75% of retailers believe subscription services offer a more reliable and predictable source of income than a one-time charge model. Around 9 in 10 or 87% think subscription services allow their business to keep up with competitors or other brands that launch similar products and 82% also said that subscription services allow them to build customer relationships through increased contact.

By getting customers to sign up to a subscription service you’re allowing your product to become part of their routine. It becomes an expected part of the way they live their lives and for the most part, they stop looking at special offers or being distracted by competition for those products. As long as your product continues to shine through speedy delivery and always awesome quality, you’ve got a pretty good bet that you’re going to have a customer for life.

The top 5 reasons why consumers said the sign up for a subscription service are:

  • 52% - Exclusive content
  • 53% - Convenience
  • 48% - A personalised offering
  • 51% - Discovery of new brands or products
  • 44% - They make great presents

Kirsty Morris, the Managing Director for Account Development at BarclayCard payments said “Subscription services provide an exciting opportunity to engage consumers with products and services at home, whether that’s digital content or streaming services, meal kits, or more personalised offerings such as bespoke alcohol kits or on-demand exercise classes. For many retailers, this has meant adapting quickly to offer new products and services to respond to the growing demand.”

Mary Portas, Retail Consultant, Broadcaster and ‘Queen of Shops’ said “Subscriptions were already a vital tool for UK retailers prior to the pandemic, helping businesses to remain nimble and transport their product or experience direct to their customers’ homes. Due to the prolonged period of lockdown, the public has grown accustomed to the range of products on offer, as well as the ease at which they can be regularly surprised and delighted by the brands they care about.”

 

Offering Subscriptions, The Right Way

 The key is finding something that is going to get you noticed and offering something different to what others are already doing.

You know your products and your existing loyal customer base. What keeps them coming back and shouting your praises? Can it be packaged and offered to new customers, as well as those loyal existing customers in a way that is going to surprise and delight them and deliver your brand experience every time?

These are the things that need to be considered but you shouldn’t forget the first experience they’re going to have with you and that is your website.

Have you explained the offer in easy to understand steps and highlighted how the process is going to make your customers lives easier and more convenient? Are you doing a good job of explaining what they’re going to get and how often they’re going to get it and at what cost?

Then you need to consider the sign-up process, the editing of an existing subscription and the ability to find information if they’ve got a question. Is your existing payment provider optimised to be able to take reoccurring payments and deal with situations like credit cards that expire? Some things just get forgotten about when anyone starts to plan for new products coming to the market, but that is where we come in.

At Eclipse we’ve helped retailers take on new markets across the globe and expand their businesses into new areas with things like Market Place Integrations to their existing sites and the development and roll-out of some of the latest technologies including AR.

We know what makes a customer tick and we can help you launch new subscription products to the world. Creating a unique UI, UX and CX for every visitor as well as ensuring the backend is geared up and ready to make the process of buying and maintaining subscriptions, including the reoccurring payments, a breeze for you and your customers.

We’ve got teams of experts that can help in just about every area you can think of when it comes to selling things online and creating truly brilliant digital experiences, and they love talking to people and solving problems.

All you have to do is reach out to us and we can have a chat. We’re positive we can do great things together.


Open sign on door

E-Commerce Statistics That Are More Relevant Now Than Ever Before

With physical retail set to open again this coming week, the way we shop in 'bricks and mortar' stores is changing forever. Data from the Bazaarvoice Network and analysed by MarketingWeek shows that whilst in lockdown "customers started to really embrace online shopping and began setting themselves up for what looked to be a long period spent at home."

There was a 21% increase in online orders in March 2020 vs March 2019, and in a survey they conducted with over 3,000 members of the Influenster community, 41% of respondents answered that they were "currently shopping online for things they would normally shop for in-store." New data from Signifyd also found that buying online to pick up in store, where it was available, saw purchases surge 248% at the end of May compared with before the pandemic.

eCommerce is booming. It is becoming the first port of call for shoppers and the need to be doing it right is vital. Even with stores opening up again, the trend to purchase and collect in store is expected to continue to rise.

The team at smartminded read through a series of articles published across a number of B2B blogs and searched for the most important stats. They looked for the ones that would help companies to take action and grow their business as fast as possible. They created an amazing infographic with what they saw as the six most important points, that they thought you should keep in mind. It's attached to this article for you to take a look at.

We looked through what they found and pulled out our favourites to help you drive your business toward growth. You can take a look at their full list and download a handy pdf checklist to keep on hand whilst you're planning your next steps.

 

Here are our picks.

93% of the millennials compare online offers with a mobile device. (Statista)

32% of shoppers changed their decision to purchase items after viewing the product information on their mobile devices in a physical store. (Invesp)

Aborted shopping cart emails have an average opening rate of 45%. (Moosend)

Last year, companies lost $756 billion due to poor personalization of e-commerce. (OptinMonster)

73% of consumers will switch from a badly designed website to one that makes shopping easier. (Google)

46.5% of small to mid-sized businesses say that offering free shipping increases their profits. (MCM)

If it is necessary to create an account during the checkout process, 23% of people will immediately abandon the shopping cart. (Baymard Institute)

eCommerce sites can gain a 35% increase in conversion rates with an optimized checkout design. (Baymard Institute)

The biggest reason for shopping cart abandonment is extra costs that are too high. (Baymard Institute)

 

e-commerce statistics

 

If you're looking for advice on how to take advantage of these stats we’re here to help. Both our Experience team and Magento team can help you out. The Experience team can start with a quick audit which within 2 weeks will have delivered a report outlining your users’ frustrations, your website performance and have the first solution live. Our Magento team can talk to you about accelerating your business growth. We’ve tailored a solution for everyone, no matter where the start point in the market is. Take a look at what we have on offer and reach out so we can help you launch your new digital shop front.


Social Proofing - Space Between - Blog

Social Proof - What is It and How Can I Apply It?

There’s no denying the new ‘social’ way of life is changing the way we live and in turn, the way we interact online.

There’s that word again. Social.

Social, this, social that...

There’s no denying the new ‘social’ way of life is changing the way we live and in turn, the way we interact online.

We want to jump in head first to the world of social proofing; what is it? How has it changed online behaviour? How it affects customers decisions and therefore, business decisions. We look at strategies and will hopefully provide you with a nice little doggy-bag of actionable takeaways.

Social Proofing: Back to Basics

We all know by now how social media can influence users decisions, an image or an opinion can soon change somebody’s mind. But what do we know about social proofing as a whole?

Social proof (also known as informational social influence) is a psychological and social phenomenon where people assume the actions of others in an attempt to reflect correct behavior in a given situation.

Social proof goes far beyond social media and in fact social proofing as a marketing tool far out dates social media platforms. It’s simply the increase in the number of platforms and users of social media that has enhanced the importance of social proof. Keeping up?

Social Proof is identified in six different forms:

1) User Social Proof

This social proof can come in the form of testimonials, reviews or case studies from your existing customers.

2) Expert Social Proof

This social proof comes from reliable, trustworthy and credible experts in the same industry.

3) Celebrity Social Proof

Social proof from celebrities or other esteemed influencers who have bought your product, used your services or visited your establishment, it helps a great deal if the celebrity is properly matched to the brand.

4) ‘Wisdom of the crowds’ Social Proof

This comes when a large number of people or groups provide social proof proving that thousands of people or more have taken the desired business action, be it buying a product or subscribing to a newsletter.

5) ‘Wisdom of your friends’ Social Proof

As above but the social proof is on a smaller scale and comes from  friends of your users or website visitors. An easy example is the ‘like’ button on Facebook.

6) Certification

This one often gets forgotten, however we feel it’s just as important to get a mention. This comes from an accredited 3rd party entity which certifies that you are knowledgeable and trustworthy source.

Why is social proof important for your business?

Users’ movements can be unpredictable especially as technologies change and the Internet adapts. However, a consumer behaviour that continues to remain consistent is social proof, this is why it’s becoming such an important focus for businesses.

FACT: “Studies show that 61% of consumers say they look at product reviews before making a purchase and product reviews are 12x more trusted than product descriptions from manufacturers.”

Knowing that over half of customers read reviews before making a decision is monumental, it shows how much trust a consumer puts into others and how they can be influenced.

And in fact, there are further stats to prove the significance of reviews on page, how about these as food for thought: Reevoo research claims that having reviews present on your site can lead to an average of 18% increase in conversion. In 2011 iPerceptions proved that 63%of customers are more likely to buy from a site that has reviews and finally, Bazaarvoice showed that consumers who take the time to read reviews and customer questions are 105% more likely to make a purchase.

By getting the best results from your conversion rate optimisation you will of course increase your ROI. However, in the process social proof marketing can benefit your website in more ways than one. Another significant benefit is boosting your companies brand.

Brand awareness is mostly self explanatory; it’s building your brand to be a well-known, trusted business. Positive reviews, customer recommendations, shares, and media mentions for example, are all social proof strategies that will help build your brand and increase your brand’s awareness. This leads us to the ‘halo effect.’ The halo effect is described as:

...an evaluation by an individual and can affect the perception of a decision, action, idea, business, person, group, entity, or other whenever concrete data is generalized or influences ambiguous information.

In layman's terms it can be said that a well established business brand has an influential effect on a person's decision.

List of further benefits of Social Proof Marketing:

  • A better ROI.
  • Social proof is a way of finding new visitors.
  • An increase in engagement throughout your site.
  • Enhanced customer insights.
  • Social proofing can help you to find the right customers for your business.
  • Social proof breeds trust into customers.

It’s clear to see why businesses are spending time and money on perfecting their social proof marketing; the power of the strategies are undeniably significant in easing the minds of customers, and in turn benefitting your conversion and ROI.

 

27 of the Best Social Proof Strategies to Increase Conversion

Below is a table showing you the best social proof strategies to increase conversion. We’ve given you a helping hand by advising how hard each is to implement and their potential reward.

Social Proof Strategy What is it? Type Implementation Conversion Value
E.g Review E.g Displaying customers case studies E.g Expert E.g Easy - Hard E.g High - Low
Ratings & Reviews Reviews left by existing customers User Easy High
Testimonials Testimonials left by existing customers User Easy High
Influencer / Celebrity endorsements Influencer/celebrity approval of your product/service Celebrity Hard High
Industry badges/certifications The display of certifications and accreditations on your site Certification Easy Medium
Media mentions The display of mentions of your product or brand in the media Expert Easy High
Social Media Proof Use of social media User Easy High
Counters - Real time statistics How many people are viewing the page/making a purchase Friends Medium Medium
Social shares/connections Show real time number of shares Friends Easy High
Subscriber/User/Customer Count The display of your user, subscriber or customer count Crowds Easy Medium
Customer base/Clients The display of client logos on your site Expert Easy Medium
Trust seals - eg payment protection Use Trust Seals such as Norton, McAfee on your check-out page Certification Easy High
Best sellers Show customers which products are best sellers User Easy High
Customers also bought The display of which products customers also bought User Medium Medium
Customer recommendations Present an average of customers that would buy again Crowds Medium Medium
Number of past orders/sales The display of how many orders you've had Crowds Easy High
Ambassadors - highlight comments etc Allow customers to become ambassadors of your brand Celebrity Medium Low
Popular content/products Sharing your popular posts or products User Easy Medium
Customer Showcase The display of happy customers User Medium High
Platform Integrations The display of the logos of integrated third-party services Certification Easy High
Case Studies Encouraging and the display of customers case studies User Medium Medium
Test Scores The display of test scores from independent third parties Certification Easy High
Photos Include photos with any of the above User Easy High
Similarity Use sources that are similar to your customer base User Medium High
Stories and Examples Provide stories and examples User Easy Low
Avoid negative social proof Don't use negative examples about missing out on a product/service User Easy High
Avoid minimal social proof Have a substantial amount of social proof before you put it live User Easy High
FOMO Allow customers to feel like they are on the verge of missing out User Easy High

Summary of Social Proofing

Seeing a long queue might not always make you want to jump in it, but it does spark an interest into what the queue is for and whether or not you’re missing out, it’s a natural reaction and as we’ve proved it’s this psychology of your audience that you need to explore.

When we consider the numbers; over 60% of customers reading reviews before making a purchase, it’s evident that businesses cannot ignore the power of social proofing. Using our comprehensive list of strategies you will be well on your way, from ‘like’ buttons to customer case studies, the list shows how easy social proof is to put into practice. What are you waiting for? Get sharing!

 


Colour Psychology Space Between

Colour Psychology: Increase Sales With One Simple Change

The colours you choose lay the foundation for your online image so it's important to choose carefully.

Web design sounds fancy. Yet, like all elements of conversion rate optimisation, building a website is more about construction than design. The colours you choose lay the foundation for your online image so it's important to choose carefully. Using colour psychology not only helps you look good, it can help attract the right kind of customer to your website and increase conversions.

What is colour psychology?

Colour psychology is the study of how people are affected by colour. You can test how powerful colours are just by thinking of some of the biggest brands in the world. What colour do they use? You'll recall it instantly for Coca-Cola, FedEx, Nike, and Facebook. You also know Coca-Cola is pillar-box red, not burgundy. FedEx is a rich purple, not lilac. And Facebook is a muted blue, not sky blue or sapphire.

Now think about how those brands make you feel. It's common knowledge that red represents a 'bold' attitude and pink points to products for women. But do you know that purple divides people by gender? Women are drawn to it and men are not. These findings reveal how people might react to your website.

What do colours mean?

Site visitors take just 50 milliseconds to make a judgement about your brand and colour plays a key part in this. No doubt you're already familiar with some of the basic assumptions of colour psychology:

  • Blue and green are universally popular. Blue is steady and reliable; green is fresh and calm. An edgy brand wouldn't go for these colours, but a corporate or more reserved company might.
  • If black, white, and grey are flat, unemotional colours (frequently used by tech and engineering companies), red, yellow, and orange are stimulants. These warm colours grab attention, generate excitement, and can create a sense of urgency.
  • Where pink is mostly associated with girls, purple is the grandmother of the colour chart. Pink is energetic and youthful, but purple oozes calm and wisdom.
  • Poor brown is typically unloved. Yet nobody can pooh-pooh the success of UPS – it's still going, since 1907. Brown is a rich part of the company's history and the colour of the original uniform.

The thing that makes colour psychology so interesting is that, despite the trends, everybody is different. People can become obsessive over a particular colour. Just the sight of it can stoke an old memory — good or bad. It's this reaction to a colour trigger that you can test in conversion rate optimisation:

  • What does your audience respond to?
  • Which colours work best in your niche?

How to use colour psychology in web design

Number 1

Use harmonious colours to keep people on the site

The last time you read about complementary colours might have been in school.

If you remember, these are the colours opposite one another on the colour wheel: red and green, blue and orange, yellow and purple. The colour wheel has been around since 1666. It was invented by Sir Isaac Newton and used by Claude Monet. Ever since then we've trusted that these pairings are pleasing on the eye.

Image source - http://crobbesart.blogspot.com/2015/03/warm-and-cool-colours.html

More modern depictions of the colour wheel show twelve colours, which make up the RYB (Red-Yellow-Blue) colour chart. For web design, you can pick three colours that sit next to each other on the wheel because they'll always hang nicely together. Or draw the corners of a triangle, rectangle, or square shape evenly within the wheel; the corners pinpoint the selection of colours. These will always work well together because they're part of the same tried-and-tested RYB chart.

Number 2

Keep colours consistent for a dramatic increase in conversions.

Research by the University of Loyola in Maryland suggests that sticking to the same palette of colours on your website can increase brand recognition by up to 80%.

If you don't want to mix colours, add black, white or grey to just one colour to create a different hue:

  • Make a colour lighter by adding white (tint)
  • Make it darker by adding black (shade)
  • Change the intensity by adding grey (tone)

A selection of different tints, shades, and tones of your chosen colour can form a colour palette too.

Number 3

Add accents of colour to prompt people to click.

Think about the conversion elements on your website. All the thought that goes into the headline, the description, the navigation, the images, and the button placement.

Do you give the same amount of thought to the colour of these key areas? Is it clear to your viewer what they should click on next?

In the EE example below, they highlight the headline and the button with a flash of yellow.

To keep colours balanced, not garish, use this design tactic:

  • Establish your brand colour by using it across most of your site (60%)
  • Make the brand colour stand out more by using a contrasting colour in places (30%)
  • Highlight areas key to conversion by using an accent colour sparingly (10%)

Think about the colour you use to showcase headings, navigation, buttons, and hyperlinks.

Tip! Background colour affects conversion.

Most websites have a plain background and lots of white space because it makes the text easier to read. Breaking convention with yellow text on a grey background may feel rebellious, but is it a smart move if nobody can read it? If your message is lost, your sale is lost too.

Conversion experts don't guess

Get to know what each colour means and it could give you an advantage in your optimisation strategy. Your next test could reveal something unexpected that turns a poorly performing page around.

  • Colour specialist, Carlton Wagner, once claimed yellow "activates the anxiety centre of the brain". If you're a gentle brand with a peaceful product, you should test yellow against green.
  • The University of Rochester suggests red makes people nervous when taking a test. If you're in the education sector, you might want to avoid red buttons on your website.
  • Orange is said to be a polarising colour; people can hate it as much as they love it. It's worth testing orange with your audience before you launch.

What works for one website won't work for another. Not all women like pinks and purples and some people love brown. Test it in your niche to avoid a flop—like Heinz, who famously tried and failed to launch a green version of their tomato ketchup. Parents didn't respond well to the conflict of colour. Kids didn't like it either because they associate green with vegetables and food they don't favour.

Putting colour psychology to the test (and winning)

When VegasSlotsOnline.com changed a "Sign up here!" button from green to yellow, they saw a 175% increase in conversions. Conversion optimisation is all about human behaviour and this brand knows their customer well. Because of that they were able to test what they thought might be most successful:

"Psychological effects of colour do matter. In our case, we chose two colours, both of which produced convincing arguments for their use. Our test likely would not have been fruitful if we had used white or black buttons. Our niche’s characteristics were paramount to our colour selection."

Try out colour psychology on your own site design

Will colour psychology testing work for you? If you work in conversion, you know there's only one way to find out: Test it. Find out if choosing one colour over another changes the way people behave on your website. It might just result in more click-throughs and more sales.

Here are some tools to help get you started...

Choosing a colour

Selecting colour palettes

W3C compliance

Let us know how you get on in comments. How do you use colour psychology in conversion rate optimisation?