Covid-19 has driven the world digital and not everyone was ready for it, but they could have been.

As the world started to shift into a lockdown state following the continued spread of Covid-19, the needs of every consumer on the planet changed. No longer was it possible to just head to the nearest store to grab what you needed.

The sudden demand for everyday basics exploded into the ecommerce space, mixing in with the already usual traffic. There has been a steady growth of demand through online across almost all categories but the lockdown and the spike that followed took everybody by surprise, even those who thought they were ready.

We saw major retailers, who had been offering an online service, watch as their websites fell over through huge numbers of people attempting to visit at the same time. Their solution was to introduce queuing systems that left some people waiting over 6 hours just to get onto the site or to simply stop allowing new customers from registering.

Some of this will have been to do with their ability to fulfil the orders but most of it was to do with their sites inability to scale to demand.

Think of it like this, the entrance to a website is no different to the entrance to a regular store and it’s ability to deal with customers is limited by its capacity, no different to the four walls of regular bricks and mortar. However, unlike traditional retail, digital allows you to move those four walls out and make the entrance bigger, assuming that you’ve got the capability to do so on the backend. However, just like a regular store there can be a requirements to 'shut-up shop' whilst this is taking place.

What a lot of those retailers had not done was plan for the future. Scaling on a regular growth schedule is fine when the demand can be plotted against history but when something like lockdown comes out of the blue, their systems and process come under huge strain. They don’t have a magic button that just increases their scale to fit the demand. But here’s the thing - they absolutely should have, and it’s not magic they needed, it was a scalable cloud solution.

Here is where the Eclipse Cloud comes in

Our strong heritage in hosting led to us develop our own bespoke cloud platform. Created solely with our clients’ needs in mind, the Eclipse Cloud gives its users all the scalable and elastic benefits of cloud hosting. Our tech experts will tell you that our cloud is built on AWS, with Kubernetes and Docker to leverage all the benefits that containerisation offers users. Put simply, Eclipse Cloud offers a viable cloud alternative.

So now go back to the idea of the store but this time all the walls are glass and the entrance is an entire sliding wall. As the entrance gets bigger, the walls shift out all whilst the people in the store have no idea it is happening. They’re just enjoying an entirely seamless experience.

As our MD Steve Liddle puts it “Our clients and partners have seen an extraordinary channel shift to online in recent weeks. Eclipse has been there every step of the way to ensure scaling was easy and clients were supported with value added in all aspects of the challenges they were facing.”

Eclipse Cloud works where integrations, enterprise and supply chain can allow online scale to succeed but we have provided value there through our consulting in supporting clients with integration improvements, stock awareness, order handling techniques post purchase and other efficiencies in last mile.

“In some cases, up to 20 times growth in online with no service disruption and many clients benefiting from the auto scaling and automation in the eclipse cloud” he added.

This all meant that the businesses using the Eclipse Cloud saw no degradation of service, their customers experienced no drop-in service levels and they continued to trade as normal.

The key takeaway here is to always be prepared, even for situations that can’t be predicated and have a partner that is able to fully support your business.

If you’re a business that needs that kind of support, you should get in touch and we may be in a position to help you. There isn’t going to be a downshift in demand anytime soon and who knows what the ‘new normal’ is going to look like on the other side of lockdown and Covid-19.

And if you’re a provider that needs a little help to support your own clients, come talk to us too. We’re pretty sure there is something we can do together.

 

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COVID-19 : How Eclipse is staying prepared.

 Latest Updates:

March 17th 2020

  • As of 17th March, our Hurley office has closed until further notice and all employees have been moved to ‘Work from Home’ Status. This is an extension of our previous action and was prepared for. This decision, as with all others, will continue to be reviewed daily and updates published as they occur.
  • We don’t foresee this decision altering our level of support for any of our clients.

March 16th 2020

  • As of 16th March, our offices in Poland, London & Manchester have closed until further notice and all employees have been moved to ‘Work from Home’ status. This was expected and prepared for as highlighted in our previous plans. This decision will continue to be reviewed daily and updates published as they occur.
  • Our Offices in Hurley & Ashford are unaffected currently and will continue to operate as usual.
  • All previous protocols remain in full effect (see below for full details)
  • We don’t foresee any of these decisions altering our level of support for any of our clients.

The world is grappling with an issue of enormous scale and human impact. Our thoughts go out to all who have been affected by the outbreak of coronavirus (COVID-19).

At Eclipse we believe it is our role and responsibility during this time to prioritise two things: the health and well-being of all of those that work for and with us by playing a constructive role in supporting local health officials and government leaders as they work to contain the virus as well as taking all steps possible to ensure that this outbreak has a minimal effect on our business continuity and that of our clients.

That being said, we’ll continue to make decisions with vigilance and courage informed by the latest science-based information, updates from the World Health Organisation, Centres for Disease Control, the UK & Polish Government and the UK Department of Health & Social Care whilst being guided by our Values.

At Eclipse we take business contingency planning very seriously, and our business is fully equipped for this challenge. Following our latest assessments, we are confident that none of our employees have been infected or are currently at high risk of infection through travel to COVID-19 infected areas.

As of today, we’re pleased to also reassure you that there is no change to our service or delivery to customers and we continue to provide you with full support.

What have we put into effect:

This month, a Coronavirus Management Team has been put into place with high level senior management representation from all of our offices, including those in international locations. Their mission is to gather information, update the business and make decisions that will safeguard our people and our clients whilst ensuring we’re able to continue to support all businesses we work alongside.

As well as establishing a set of Coronavirus protocols for the business, the following actions have been taken:

  • Our offices have been stocked with supplies of hand sanitisers, tissues and additional cleaning supplies to ensure we maintain as clean and safe working locations as possible,
  • All business travel has been restricted with immediate effect covering:
  • Travel between Eclipse Offices (locally and internationally)
  • Travel to and from any training or conferences
  • Travel to and from client office locations
  • Travel of clients and visitors to our office locations have also been restricted and should it take place, travel and visitor logs have been elaborated upon to gather more information to ensure that we have a tracible line should an infection occur.
  • Personal travel by employees is being logged and advice & guidance given as well as risks assessed. Where possible, all employees are discouraged from travelling to or near any of high-risk location. If any employee is to travel to or through a high-risk location, a mandatory isolation period is enacted, following guidelines set out by the Government and the WHO.
  • We’ve prepared a full ‘work from home’ strategy should it become a mandated requirement in any or all of our locations. We pride ourselves in being experts in flexible and remote working practises and as such can ensure that we will do everything we can to continue to offer our usual high standard of business support.
  • All employees have been reminded of our Business Contingency Plan & Laptop Usage Policy covering our remote working practises and security protocols.

As this is an evolving situation, we will remain vigilant taking action where required to continue to reduce risk of exposure and spread. As and when new steps are taken, we will continue to communicate to clients, employees and visitors of Eclipse. We want to thank everyone for their patience and understanding as we do all we can to minimise effect and reduce the spread of the outbreak.


Eclipse becomes an Official Magento Solutions Partner and takes a trip to MLEU19.

It brings us great pleasure to be able to announce that Eclipse is now an official Magento Solutions Partner. This accolade recognises the great work we have already done with Magento and cements our commitment to being a market-leading omnichannel commerce solutions provider.

To celebrate, we attended the MLEU19 Magento Live event in Amsterdam. It was an opportunity for the team to get fully immersed in the world of Magento and meet like-minded individuals and share ideas.

This partnership provides Eclipse with the ability to offer our clients a full suite of Magento strategy, design, development, implementation and managed services.

Why Magento?

As one of the most popular commerce platforms in the world, Magento powers more than 250,000 brands around the globe and was recognised as the #1 digital eCommerce platform for the last four years on the Internet Retailer Top 1000 list.

Perm Ghattaura, Eclipses’ Sales and Marketing Director, said of the new partnership “Eclipse is excited to become an official partner of Magento. The business views this strategic partnership as an exciting opportunity for our clients and Eclipse itself. We’ll be able to continue to help online retailers get, keep and continually excite their omnichannel customers with even more choice than before.”

The Future is bright for Eclipse

Eclipse is already an established SAP PartnerEdge – Sell Partner and has been delivering a full range of SAP solutions and services for over 10 years. This new partnership takes all the experience gained from delivering large scale projects to ongoing commerce operations, hosting, optimisation and consultancy and puts it into the practice of Magento.

“Eclipse has a tried and tested methodology that is perfectly delivered by a team of true experts” Perm added, “and this sets us apart in the world of commerce. We pride ourselves in taking the time to appreciate the challenges a business might face, and we continually tackle the issues that keep them awake at night. To us, a commerce project is only the beginning of a relationship.”

If you’re currently re-platforming, updating or simply need to inject some zing into your site, we’ve got the tools, the skills and most importantly, the team to transform your trading. Reach out and talk to our team of Passionate People to see how we create Brilliant Commerce tailored to your business.

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Eclipse team takes part in Run for IT in Wrocław

Earlier this month, some of our team from the Wrocław office took part in Run For IT – Bieg IT – Wrocław. The event is a 10 km run aimed at IT Industry employees who are interested in spending their time actively.

This year it took place on Sunday 13th of October and nearly 500 participants took part. Along with the main event, there are several accompanying events for people to take part in including the Bajtel Run, a run for kids in two categories. Under 7’s take part in a 100m run and over 7’s take part in a 400m run. There is also a PC throw, where participants take turns throwing a Desktop PC tower as far as their able to.

Danuta Twaróg, one of our Scrum Masters took part in the PC throw contest and won the women’s competition!  A big congratulations goes out to her and the rest of the team who all took part in this year’s competition.

Check out some of the pictures from this years event below, and if you’d like to learn a little more about it, you can head over to the events main page, http://runforit.pl/, or you can have a look at the events Facebook page, https://www.facebook.com/biegit/, which has a gallery of pictures from the day.


Eclipse Expands into Manchester with a New Office Location

Manchester’s world class reputation as a city to do great business in has been growing rapidly, and the UK’s second city has been attracting an increasing number of businesses. Eclipse will be joining companies like Google, Amazon, Freshfields, and Microsoft who have all opened offices in Manchester.

The exciting new location is supported by the facts. The high and increasing volume of technology and digital firms based in Manchester shows a direct comparison with other cities in The United Kingdom and just how well it is performing. Huge population growth, and some of the highest job’s growth in the country, Manchester seems to be an obvious choice for any growing business.

 

 

The new location based out of WeWork Dalton Place follows the opening of the incredibly successful Eclipse Wroclaw office, based in Poland’s ‘SILICON VALLEY’.

The Manchester office gives Eclipse a great base in the North West and expands the businesses services around Conversion Rate Optimisation and UI/UX Optimisation services being offered.

By tapping into the pool of incredibly talented people who have chosen to make Manchester home, it’ll be little time before we’re announcing the expansion of the Manchester office.

If you’re looking for support with CRO, UX, UI or would like to discuss how to offer the best commerce experience to your customers, Eclipse can help. We’ve got a team of passionate experts who’d be happy to work with you in finding a tailored solution.

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UK Group moves into Poland’s “SILICON VALLEY” with New Campus Office and Recruitment Venture

We are excited to announce that we have opened spacious new offices in Wroclaw, Poland.

The new campus office demonstrates Eclipse’s dedication to the high-tech region and supports the rapid expansion of the e-commerce and recruitment company.

It is part of a growth strategy that focuses on talent, training and staying at the forefront of digital commerce, tapping into the deep pool of talent and technology graduates in the Wroclaw area.

The stylish contemporary workspace is home to more than 75 specialists, with capacity to almost double the workforce over the next few years.

The new cutting-edge campus enables the company to establish smart-working practices for the benefit of Polish and UK-based colleagues and clients.

At the same time, HR GO Recruitment has opened its first branch in Poland to recruit UK-based Polish workers wishing to return home, as well as well-qualified people in Poland looking for high-quality roles in the UK. It will initially specialise in technology.

Jack Parkinson, HR GO plc executive chairman, celebrated his birthday by cutting the ceremonial red ribbon to formally open the Wroclaw campus.

“I’m very impressed by the new campus and pleased that we are at the heart of Wroclaw’s burgeoning high-tech district,” he said. “This really is Poland’s Silicon Valley.”

Roddy Barrow, HR GO plc Group Managing Director said: “Our significant investment in the Wroclaw campus and Eclipse Academy, shows our confidence in the huge talent pool that exists in Poland.

“We expect more sales growth from expanding our operations in Poland, including the new recruitment office, with the aim of Brexit-proofing our business. We are looking to other countries where we can also add value.”

Steve Liddle, Eclipse Managing Director, said: “This exciting event represents much more than a great new workspace for our Polish team. For us, it’s the first step on a new strategy that shows our commitment to talent, training and offering our customers the best possible service. It also underlines our commitment to international expansion.”