How IT can deliver value by addressing real business issues

The search for value

How Eclipse deliver

Product & service innovation

With continuous technological advances and relentless competition, businesses have to innovate to retain their competitive advantage. To do this requires that we design better products or services, build the systems to support these and then manage each system during its lifetime.

Applications services

Smarter design from scratch, or by enhancing existing systems and adding up-to-date features:

Reliable delivery through strong project management and following appropriate industry-leading processes
Efficient management of applications 24x7 to ensure optimum availability and performance

A global logistics client operates in over 200 countries. They transport goods and documents around the world with a focus on time-certain and/or day-certain delivery.

Customer rate agreements could take weeks to process; this was impacting customer service levels and profitability. Eclipse’s analysts established the existing workflow, implemented new technology allowing remote and mobile authorisation and designed a dashboard view to manage the overall process. This reduced the time to activate a new agreement from weeks to hours.

People & process transformation

People constantly expect faster, higher service levels. Increasingly decisions have to be delivered rapidly or even in real time. Often businesses work in collaboration so systems have to work not just with each other, but also with those of business partners.

Information & analytics

While the demand is for better faster decisions, these need to be based on a firm foundation. However insight and information requires a roadmap and an approach to deliver actionable meaning from the increasing volumes of data.

Security & resiliency

Risk has to be confronted and managed. With the world’s increased dependency on technology, resiliency and security become ever more important.

Infrastructure services

Smarter operations and infrastructure:

Increasing efficiency via a range of managed services and Service desks
Reducing costs through delivering via private, shared but secure infrastructure
Agility with mobile and cloud-based solutions
Managing risk for business continuity, data security and compliance

HR GO are a national network of recruitment businesses with over 50 offices and 200 staff. They were facing multiple issues owing to lack of standards and control.

Eclipse delivered a standard desktop, rationalised the servers and improved remote working. The result was improved reliability as the result of the updated communications infrastructure allowing HR GO to concentrate on recruitment, while achieving cost savings through employing the economies of scale.

Sustainability

Energy becomes ever more costly, water and other resources need to be husbanded and CO2 emissions controlled. Though this is an ecological issue, handled correctly, it offers great potential for economic benefit

Next generation data centre & cloud

With the need to husband resources, increases in mobile working and new architectures, more efficient operation and effective service management are crucial.